Service-Level Commitments

Company / Service Commitments

Last reviewed: 2026-09-07. This page states the availability and support commitments for Speech is Cheap. Read it alongside the Terms of Service.

Availability

We commit to 99.9% availability over a rolling 90-day window, measured separately for each of the four components on our public status page:

  • API
  • Edge API
  • Upload API
  • Inference Provider 01

The status page publishes the current state and 90-day availability history. These are component measurements, not a promise that every individual transcription job will succeed.

A component counts as unavailable when its monitored health endpoint is inaccessible, times out, or returns an unsuccessful response. For the inference component, the monitor also reads the health response’s status. Both degraded and down count as unavailable. Elevated inference failure rates can produce a degraded health status.

The commitment has no exclusions for scheduled maintenance or other downtime. We do not average the four components together to offset one component’s outage with another’s availability.

Support Response Times

Contact support@speechischeap.com at any time. We commit to an initial email response within:

  • One business day for subscribers.
  • Three business days for pay-as-you-go customers.

Business days are Monday through Friday, excluding US federal and bank holidays, in the America/New_York time zone, EST or EDT as applicable. These are initial-response commitments, not guaranteed resolution times. We aim to resolve the issue as soon as we can, and do not publish staffed support hours or promise continuous live support.

Processing Limits

The API handles prerecorded audio and video rather than live streaming. The documented input duration is six seconds to 24 hours. Uploads must be smaller than 2 GiB.

See the API job documentation for request parameters and current restrictions. Availability and email response commitments do not guarantee a fixed processing time for a transcription job.

When Service Falls Short

Email support@speechischeap.com with the affected component and time period. We review service issues directly. There is no automatic service-credit schedule or automatic refund remedy under this commitment.

The Terms of Service continue to govern use of the service, including their warranty and liability provisions. This page does not create a guarantee of transcript accuracy or uninterrupted service. If your organization needs additional contractual commitments, contact sales@speechischeap.com before relying on them.

For data-handling commitments, see Security and Data Handling. For plan terms and prices, see Pricing.